Refund policy
At Vonney’s Custom Creations, customer satisfaction is important to us. Due to the customized and personalized nature of many of our products, all refund and replacement requests for physical products are reviewed on a case-by-case basis and are not guaranteed.
PHYSICAL PRODUCTS
Customers are responsible for inspecting all products immediately upon delivery or pickup. If there is an issue with your order, you must contact Vonney’s Custom Creations at vonneys.custom.creations@gmail.com within 24 hours of receiving your order for further assistance.
To request assistance, please provide:
- Your order number
- Clear photos of the issue
- A detailed description of the concern
Failure to report issues within the required 24-hour timeframe will result in forfeiture of any potential resolution, and Vonney’s Custom Creations will not be responsible for providing further assistance, replacements, refunds, or credits.
If a refund, replacement, exchange, or other resolution is approved, all items associated with the claim must be returned before the approved resolution can be processed. Returned items must be sent back in the condition in which they were received unless otherwise instructed.
Vonney’s Custom Creations reserves the right to deny any request that does not meet the requirements outlined in this policy.
DIGITAL PRODUCTS
Due to the nature of digital products and the fact that they cannot be returned, we generally do not offer refunds once the purchase is made. We encourage you to thoroughly review the product details, specifications, and any available demos or previews before completing your purchase.
However, we understand that exceptional circumstances may arise, and we will assess refund requests on a case-by-case basis in accordance with the following conditions:
- **Product Defects: ** If you encounter any technical issues or defects with the digital product that render it unusable, please contact our customer support team at vonneys.custom.creations@gmail.com within 24 hours of purchase. We will investigate the issue promptly and provide either a replacement or a refund, at our discretion, if the issue is deemed to be caused by the product itself.
- **Unauthorized Purchases: ** If you believe that an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the matter thoroughly and may issue a refund if the purchase is found to be unauthorized.
We reserve the right to modify or discontinue our Services, and to block or delete any information made available through our services by any party, at any time without notice is our sole discretion.